General Conditions of Sale and Use (CGV / CGU) General Conditions of Sale and Use (CGV / CGU) 

1. Preamble

Tignass.com markets, to its customers via its website, hairdressing products and accessories. Tignass.com invites Users to carefully read these Terms and Conditions of Sale and Use (hereinafter "T & Cs"). The placing of an Order implies the acceptance of the GTC / GTC. The characteristics of the Products are indicated on the Website. It is the Customer's responsibility to take this into consideration before purchasing. The photographs or graphics presented on the Website faithfully reflect the colors and textures. However, discrepancies or distortions may appear depending on the devices, the brand and the type of screen.The Customer acknowledges having read and accepted them by checking the box provided for this purpose before placing an order online. The Terms and Conditions govern the conditions under which Tignass.com sells its Products to its Professional and Consumer Customers via its Website. They apply to all sales concluded by Tignass.com and are binding on any contradictory document, including the general conditions of purchase of the Customer. They are systematically communicated to the Customer who requests it. In the event of a later modification of the GTC / GTC, the Customer is subject to the version in force at the time of the Order.

 2. Definitions

    • Customer: means the Professional or the Consumer who has placed an Order for a Product sold on the Tignass.com Website.    • Order: means any order placed by the Registered User on this Site    • Terms and Conditions of Sale and Use or "Terms and Conditions": these terms and conditions of use and sale online    • Consumer: means the natural person buyer who does not act for professional needs and / or outside his professional activity    • Products: means material things that can be appropriated and offered for sale on this Site    • Professional: means the buyer who is a legal or natural person acting in the course of his professional activity    • Site: refers to the site www.tignass.com    • User: means any person who uses the Site.   

3. Registration

The registration on the Site is open to all legal entities or physical majors and enjoying their full personalities and legal abilities. Use of the Site is subject to the registration of a User. Registration is free. To proceed with registration, the User must complete all the required fields, otherwise the registration can not be completed. Users guarantee and declare on their honor that all the information communicated on the Site, in particular during their registration, is accurate and in conformity. They undertake to update their personal information from the page dedicated to them and available in their account. Any registered user has a username and password. These are strictly personal and confidential and should in no case be the subject of communication to third parties penalty of deletion of the account of the offending registered user. Each registered User is personally responsible for maintaining the confidentiality of his username and password. Tignass.com will in no way be held responsible for the identity theft of a User. If a User suspects fraud at any time, he must contact Tignass.com as soon as possible, so that the latter can take the necessary measures and regularize the situation. Each User, whether a natural or legal person, may only hold an account on the Site. In case of non-compliance with the GTC / GTC, including the creation of multiple accounts for one person or the supply of false information, Tignass.com reserves the right to proceed with the temporary or permanent deletion of all accounts created by the offending User. The deletion of the account entails the definitive loss of all the benefits and services acquired on the Site. However, any Order made and billed by the Site prior to the deletion of the account will be executed under normal conditions. In case of deletion of an account by Tignass.com for breach of the duties and obligations stated in the GTC / GTC, it is formally forbidden for the offending User to re-register on the Site directly, through another address electronic or by proxy without the express permission of Tignass.com.

 4. Orders

Any Order can be made only when the User has registered on the Site. The User, when logged into his account, can add Products to his virtual basket. He can then access the summary of his virtual basket in order to confirm the Products he wishes to order and carry out his Order by pressing the "Order" button. He must provide an address, a delivery method and a valid payment method to finalize the Order and effectively form the sales contract between him and Tignass.com. The finalization of the Order implies the acceptance of the prices of the Products sold, as well as the terms and delivery times indicated on the Site. Once the Order has been placed, the User will receive confirmation by email. This confirmation will summarize the Order as well as relevant information relating to the delivery. The placing of an Order constitutes the conclusion of a contract of distance selling between Tignass.com and the Customer.

5. Products and prices

The Products subject of the GTC / GTC are those appearing on the Site and which are sold and shipped directly by Tignass.com. The Products are described on the corresponding page within the Site and mention is made of all their essential characteristics. The sale takes place within the limits of available stocks of Tignass.com. The latter can not be held responsible for stockouts or the impossibility of selling a product whose stock is non-existent.When a Registered User wishes to acquire a Product sold by Tignass.com through the Site, the price indicated on the Product page corresponds to the price in euros, all taxes included (TTC), excluding shipping and takes into account the applicable reductions and in force on the day of the Order. The quoted price does not include the delivery costs which will be detailed if necessary in the summary before placing the Order. If the total cost of the Products is not calculable in advance, Tignass.com will send to the Customer a detailed estimate setting out the formula for calculating the price. Under no circumstances may a User request the application of discounts no longer in effect on the date of the Order.

6. Payment terms

Unless otherwise stated, all sales are paid in cash at the time of placing the Order.Depending on the nature or amount of the Order, Tignass.com remains free to require a deposit or payment of the full price when placing the Order or upon receipt of the invoice. Payment can be made by:    • Bank card via a secure connection    • PayPal. In the event of total or partial non-payment of the Products on the date agreed on the invoice, the Customer Professional will have to pay to Tignass.com a penalty of delay whose rate is equal to the rate practiced by the Bank European Central for its refinancing operation plus 10 percentage points. The financing transaction selected is the most recent on the date of the Ordering of the Services. In addition to the late payment, any sum, including the deposit, not paid at the due date by the Professional Client will automatically result in the payment of a fixed compensation of 40 euros due for recovery costs. In the event of total or partial no-payment of the Products on the date agreed upon on the invoice, the Consumer Client must pay Tignass.com a late payment penalty at a rate equal to the legal interest rate. No compensation may be made by the Customer between late penalties in the supply of the Products ordered and amounts owed by the Customer to Tignass.com for the purchase of Products offered on the Site. The penalty payable by the Customer, Professional or Consumer, is calculated on the amount of the remaining sum due, and runs from the due date of the price without any prior notice being required.

7. Delivery

The Products are delivered exclusively in the following geographical areas:
- Metropolitan France & Corsica - Belgium & Luxembourg - Overseas - European continent.
All orders placed from Monday to Friday before 12:00 noon, and on Saturday before 9:00 am are shipped the same day. All orders placed after these times will be shipped the next business day. Tignass.com undertakes to provide all material and human efforts to deliver the Products as soon as possible. These may vary depending on the geographical area of the Customer, the delivery method chosen or the Product ordered. If the 21-day delivery period is exceeded, except in cases of force majeure, the Customer may request the cancellation of the contract by registered letter with acknowledgment of receipt, after having summoned Tignass.com, in the same manner, to make the delivery within a reasonable additional period, and if Tignass.com has not done so. In this case, the Customer will be reimbursed within 30 days if a payment has already been made. In case of impossibility of delivery, due to an error on the address indicated by the Customer, Tignass.com will contact the Customer as soon as possible to obtain a new delivery address and any additional shipping costs will be charged to the Customer. In addition, the responsibility of Tignass.com can not be held liable for reasons related to exceeding the delivery time:
- In periods of high demand, such as the holiday season. - For delays caused by reasons of force majeure, ie due to the occurrence of an unforeseeable event, irresistible and beyond its control. - For facts attributable exclusively to the carrier in charge of delivery.
The delivery is made, according to the choice of the Customer and according to the prices indicated on the Site:
- To the address indicated by the Customer at the time of the order by simple mail. - By Colissimo, - By Mondial Relay... The delivery time varies according to the transport provider chosen when ordering. The Customer can be delivered according to the provider of transport chosen at the time of the order: - At his home with hand delivery, in a letter box or in a relay point. In case of absence delivered in letterboxes or at the post office. If the Customer does not come to collect it within 10 days, the parcel will be returned to the sender. - At home by appointment. - In one of the Cityssimo parcels 7 days a week and 24 hours a day, within 10 days. - In the post office of your choice within 10 days. - At one of the Colissimo partner stores

 8. Claim

For all Orders made on this Site, the Customer has a right of complaint of 8 days from the delivery of the Product. It is his responsibility to check the apparent condition of the Products upon delivery. In the absence of express reservations made during delivery, the Products are deemed to comply with the Order. To exercise this right of reclamation, the Customer must send to Tignass.com, at the address Allée des chênes, 38760 Varces, a statement in which he expresses his reservations and claims, together with supporting documents relating thereto (Reception slip countersigned by the carrier, photographs ...) A claim that does not comply with the conditions described above can not be accepted. Tignass.com will repair, replace or refund the Product or its components as soon as possible and at its expense, subject to the physical possibility of repairing the Product or its availability in stock.

9. Right of withdrawal of the Consumer

The Consumer has a right of withdrawal of 14 days from the placing of the Order, except for the products mentioned in Article L.121-21-8 of the Consumer Code. To exercise this right of withdrawal, the Consumer uses the form "Retraction Form" provided for this purpose on the Site. The Products must be returned in their original packaging and in perfect condition within 8 days from the notification of the retraction to Tignass.com by the Consumer. The direct costs of return are the responsibility of the Consumer. It will be refunded the totality of the expenses paid for the placing of the Order in the 14 days following the knowledge by Tignass.com of its declaration of retraction. The refund will be made by the same means of payment as the one used for the purchase.

10. Transfer of risk and ownership

Tignass.com retains a right of ownership on the Products sold until full payment of the price by the Customer. It may therefore repossess said Products in the event of non-payment. In this case, the deposits paid will remain with Tignass.com as compensation. For Business Customers, the transfer of risk to the Customer occurs upon delivery of the goods to the carrier by Tignass.com. For Consumer Customers, the transfer of risk occurs upon delivery or upon collection of the goods in the store when the Customer has chosen a delivery in store.

11. Legal warranties

The Products sold on the Site are guaranteed in accordance with the legal provisions of the Consumer Code and the Civil Code as reproduced below: Article L.211-4 of the Consumer Code: "The seller is required to deliver goods in conformity with the contract and is responsible for any defects in conformity existing at the time of delivery. He is also responsible for defects in conformity resulting from the packaging, the assembly instructions or the installation when the latter has been put at his charge by the contract or has been carried out under his responsibility. "Article L.211-5 of the Consumer Code: To be in conformity with the contract, the goods must:

1. Be fit for the usually expected use of a similar good and, where applicable:-Correspond to the description given by the seller and possess the qualities that he has presented to the buyer as a sample or model. Present the qualities that a buyer may legitimately expect given the public statements made by the seller, the producer or his representative, including advertising or labeling.    2. Or have the features defined by mutual agreement by the parties or be fit for any special purpose sought by the buyer, made known to the seller and that the latter has accepted. "
Article 1641 of the Civil Code: "The seller is bound by the guarantee for reasons of hidden defects of the thing sold which render it unsuitable for the use for which it is intended, or which reduce such use so much that the buyer would not have not acquired, or would have given a lower price, if he had known them. "
Any resale product that has been altered, modified or converted is not covered by the warranty. This is limited to the replacement or refund of non-compliant or defective Products. It is excluded in case of misuse or abnormal use of the Product as well as in the event that the Product does not comply with the legislation of the country in which it is delivered. The Customer must inform Tignass.com of the existence of defects within one year. Tignass.com will have the products found to be defective corrected as far as possible. If the responsibility of Tignass.com is retained, the guarantee is limited to the amount before taxes paid by the Consumer for the supply of the Products. The replacement of the Products does not have the effect of extending the duration of the warranty.

12. Changes

Tignass.com reserves the right to modify the Website, the T & Cs and all delivery procedures or other component of services provided by Tignass.com through this Site. When an Order is placed, the User is subject to the stipulations set out in the GTC / GTC in effect when placing the Order.

 13. Processing of personal data

The registration on the Site entails the processing of the Customer's personal data. If the Customer refuses the processing of his data, he is asked to abstain from using the Site. This processing of personal data is done in compliance with the General Regulation on Data Protection 2016/679 of 27 April 2016. In addition, in accordance with the Data Protection Act of 6 January 1978, the Customer has at all times the right to question, access, rectify, modify and oppose all of its personal data by writing, by mail and by justifying his identity, to the following address:  Allée des Chênes, 38760 Varces. This personal data is necessary for the processing of the Order and the preparation of its invoices if necessary, as well as for improving the functionalities of the Site.

14. Sharing the collected data

The Site may use third party companies to perform certain operations. By browsing the Website, the Customer accepts that third parties may have access to his data to enable the proper functioning of the Site.These third-party companies have access to collected data only in the context of performing a specific task.The Site remains responsible for the processing of this data.In addition, the User may be required to receive information or commercial offers from Tignass.com or its partners.The User may at any time oppose the receipt of these commercial offers, by writing to the address of Tignass.com indicated above, or by clicking on the link provided for this purpose in the emails received.In addition, the information of the Customers may be transmitted to third parties without their express prior agreement in order to achieve the following purposes:
    • Respect the law.    • Protect anyone from serious bodily injury or death.    • Fight against fraud or attacks against Tignass.com or its users    • Protect the property rights of Tignass.com.   

15. Data protection

Tignass.com ensures an appropriate level of security and proportional to the risks incurred as well as their probability, in accordance with the General Data Protection Regulation 2016/679 of 27 April 2016.However, these measures do not constitute in any way a guarantee and do not commit Tignass.com to an obligation of result regarding the security of the data.

16. Cookies

To allow its Users to benefit from an optimal navigation on the Site and a better functioning of the various interfaces and applications, Tignass.com may place a cookie on the User's computer. This cookie makes it possible to store information relating to the navigation on the Site, as well as any data entered by the Users (including searches, login, email, password). The User expressly authorizes Tignass.com to deposit on the hard disk of the user a so-called "cookie" file. The User has the option to block, modify the retention period, or delete this cookie via the interface of his browser. If the systematic deactivation of cookies on the User's browser prevents him from using certain services or features of the Site, this malfunction can not in any way constitute damage to the member who can not claim any compensation as a result.

17. Liability

Tignass.com can in no way be held responsible for the unavailability, whether temporary or permanent Website and although it uses all its means to ensure the continuous service, it may be that it is interrupted at any time. In addition, Tignass.com reserves the right, by a voluntary act, to make the Site unavailable in order to carry out any operation of update, improvement or maintenance. As mentioned herein, Tignass.com can in no way be held responsible for late delivery for reasons beyond its control, beyond its control, unforeseeable and irresistible or whose fault can not be attributed to it.

18. Intellectual property

The trademark, the logo, the images, excluding the royalty free ones and the graphic charter of this Site are trademarks registered with the INPI and works of the mind protected by copyright, the property of which is the property exclusively at Tignass.com. Any dissemination, exploitation, representation, reproduction, whether partial or complete, without the express authorization of Tignass.com will expose the offender to civil and criminal prosecution.

19. Jurisdiction clause

The law governing the GTC / GTC is French law. Any dispute that may arise between Tignass.com and a User during the execution of these will be the subject of an attempt to resolve amicably. Otherwise, the disputes will be brought to the attention of the competent courts of common law.

20. Acceptance of Terms and Conditions

The Customer or the User expressly accepts the Terms and Conditions. The Customer declares to be aware of it and waives any other document, including its own terms and conditions of purchase. The Consumer acknowledges having read the information and information provided for in Articles L.111-1 to L.111-7 of the French Consumer Code, and in particular:
    • The essential characteristics of the Product;    • The price of the products ;    • The date or time at which Tignass.com undertakes to provide the Service;    • Information relating to the identity of Tignass.com (postal and electronic coordinates);    • Information on legal and contractual warranties and how they are implemented;    • The possibility of using conventional mediation in the event of litigation;    • Information relating to the right of withdrawal (deadline, methods of exercise).